Returns & Exchanges
At ZENE, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Log into your ZENE account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Drop Off Your Return
Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing